Complaints & Dispute Resolution
We take every concern seriously. If something isn’t right, we want to know — and we want to fix it.
Our Commitment to You
At The Resettle Group, our business model only works when our customers succeed. We earn our fee based on the amount we save you — so resolving problems quickly isn’t just the right thing to do, it’s how we stay in business. Every complaint is an opportunity to improve.
How to File a Complaint
You can reach us through any of the following channels. We aim to acknowledge every complaint within 1 business day and resolve most issues within 5 business days.
Call Us
Speak directly with a member of our team.
(888) 207-1709Monday – Friday, 9:00 AM – 6:00 PM EST
Email Us
Send a detailed description of your concern.
complaints@resettlegroup.comInclude your full name and account details so we can respond quickly.
Write to Us
Send your complaint by mail to our office.
The Resettle Group LLC
Attn: Complaint Resolution
101 Creekstone Blvd Suite 100
Franklin, TN 37064
Customer Portal
Existing customers can open a support ticket through their portal.
Open a Support TicketLog in at app.myresettle.com to access your account.
Our Resolution Process
Every complaint follows the same structured process to ensure fair, timely resolution.
Acknowledgment
We acknowledge receipt of your complaint within 1 business day. You’ll receive a confirmation with a reference number.
Investigation
A member of our team reviews the details of your complaint, including any relevant account history, communications, and documentation.
Response
We contact you with our findings and proposed resolution within 5 business days. For complex issues requiring additional time, we’ll keep you updated on our progress.
Resolution
Once we agree on a resolution, we implement it promptly. We document the outcome and follow up to make sure you’re satisfied.
Escalation (if needed)
If you’re not satisfied with our response, you can request escalation to the Owner. We also respect your right to file a complaint with external agencies (see below).
What to Include in Your Complaint
To help us investigate and resolve your concern as quickly as possible, please include:
-
Your full name and the best way to reach you (phone or email)
-
A description of the issue — what happened and when
-
Any relevant documents or correspondence
-
Your desired outcome — how you’d like us to resolve it
External Complaint Options
We encourage you to contact us first so we can address your concern directly. However, you always have the right to file a complaint with the following agencies:
Consumer Financial Protection Bureau (CFPB)
Submit a complaint about financial services.
consumerfinance.gov/complaint →Your Cancellation Rights
You may cancel your enrollment with The Resettle Group at any time:
-
Within 3 business days: Cancel without any fees or penalties.
-
After 3 business days: You only pay fees on accounts that have already been settled. No fees on unsettled debts.
-
Escrow funds: Your escrow account balance is always yours. Funds are returned via ACH at no cost.
To cancel, call (888) 207-1709 or email info@resettlegroup.com. For full details, see our Terms of Service.
We’re Here to Help
If you have a concern, please don’t hesitate to reach out. We’d rather hear from you directly so we can make it right.