SMS Privacy Policy

Introduction

This SMS Privacy Policy explains how The Resettle Group LLC ("we," "us," "our") collects, uses, stores, and protects information related to our SMS messaging program. This policy supplements our general Privacy Policy and applies specifically to information collected through our text messaging service.

Information We Collect

When you opt in to our SMS program, we collect and store:

• Your mobile phone number
• Your opt-in consent status and the date/method of consent
• Your opt-out requests and date of opt-out
• Message delivery and response data (e.g., whether a message was delivered, if you replied STOP or HELP)

How We Use Your Information

We use your phone number and SMS data solely to:

• Send you account-related notifications (settlement offers, deposit confirmations, appointment reminders, status updates)
• Respond to your HELP and STOP requests
• Maintain records of your consent for compliance purposes

We do not use your phone number to send marketing, promotional, or advertising messages.

Information Sharing

We do not sell, rent, lease, or share your phone number or SMS consent data with third parties for their marketing or promotional purposes.

We may share your phone number only with:

• Our messaging service provider — solely to deliver text messages on our behalf, bound by contractual privacy obligations
• Legal authorities — when required by law, regulation, subpoena, or court order

Data Retention

We retain your phone number and SMS consent records for the duration of your enrollment in our program plus 5 years after your account is closed, as required for regulatory compliance. If you opt out of SMS but remain enrolled, we retain a record of your opt-out to ensure we do not message you again. Message logs are retained for up to 12 months for service quality and compliance purposes.

Data Security

We protect your phone number and SMS data using industry-standard security measures including encrypted storage, encrypted transmission (TLS), and access controls that limit who within our organization can view your information. Only authorized team members who need your phone number to provide services have access to it.

Your Rights

You have the right to:

• Opt out at any time — reply STOP to any message, or contact us
• Request your data — ask us what SMS-related data we hold about you
• Request deletion — ask us to delete your phone number and SMS records, subject to regulatory retention requirements

To exercise any of these rights, contact us at info@resettlegroup.com or call (888) 207-1709.

Changes to This Policy

We may update this SMS Privacy Policy from time to time. If we make material changes, we will notify you via text message or through our client portal before the changes take effect. The "Last updated" date at the top of this page indicates when this policy was last revised.

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