You pay us nothing until we settle your debt — only charged after a successful settlement.
Client Services Manager
Hybrid — Franklin, TN (minimum 2 days/week in office)
Full-time
Lead and develop a team of account managers who guide clients through the debt settlement process from enrollment to completion. You'll ensure high-quality client service, drive team performance, and maintain ethical standards in all client interactions as the key leader helping our clients achieve financial freedom.
Responsibilities
- Lead, mentor, and develop a team of account managers with coaching and performance feedback
- Oversee client communication to ensure timely, accurate, and empathetic support throughout the settlement journey
- Monitor team KPIs including client retention, settlement success rates, and satisfaction scores
- Develop standardized processes and best practices to improve efficiency across client services
- Handle escalated client concerns and ensure compliance with industry regulations
Qualifications
- Bachelor's degree preferred, or 4+ years in client services, account management, or customer success
- 2+ years managing teams, preferably in financial services or debt settlement
- Strong understanding of debt settlement processes, consumer credit, and financial regulations
- Excellent interpersonal skills with a proven track record of meeting performance goals
Apply for Client Services Manager
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